Privacy Policy

Effective Date: May 29, 2025

This Privacy Policy explains how DofuSportsTV Media Inc. and its affiliates (“DofuSports,” “we,” “our,” or “us”) collect, use, share, and protect your information when you use our websites, mobile apps, and other online services that link to this Policy (collectively, the “Services”). It also describes the choices and rights you have regarding your information.

By using the Services, you agree to this Privacy Policy and our Terms of Service. If we provide additional privacy notices for specific features or data practices, those notices apply as well.

1. Information We Collect

We collect information in three ways: information you provide, information collected automatically, and information from other sources. Some information is required to use certain features of the Services.

A. Information You Provide Directly

• Account registration details (email, password, zip code, single sign-on verification)
• Contact and profile information (phone number, screen names, bios, shared contacts)
• Preferences (teams, channels, ratings, photos)
• Payment information (billing details handled by third-party processors)
• Transactional activity (purchases, add-ons, viewing and recording history)
• Customer support interactions (messages, chats, call recordings)
• Promotions and surveys information
• User-generated content (reviews, posts, ratings)
• Partner program applications

B. Information Collected Automatically

Using cookies, device signals, location tools, and analytics technologies, we collect:

• Location information (including IP-based estimates)
• Device information (IP, browser, device IDs, OS, advertising identifiers)
• Usage activity (pages viewed, clicks, time spent, search terms, error logs, preferences)

C. Information From Other Sources

• DofuSports affiliates
• Service providers (TV/internet providers, device makers, voice assistants, mobile carriers)
• Business partners (sponsors, marketing partners, analytics providers, data resellers)
• Social media platforms
• Friends who invite you to DofuSports

2. How We Use Your Information

• Create and manage accounts
• Verify identity, eligibility, and location
• Process transactions and deliver Services
• Provide customer support and communicate with you
• Improve, personalize, and optimize the Services
• Send updates, offers, newsletters, and surveys (where permitted)
• Deliver content personalization and targeted advertising
• Conduct analytics, research, and internal operations
• Detect and prevent fraud, security threats, and abuse
• Comply with legal obligations and protect DofuSports, users, and the public

We may combine information from various sources and may de-identify or aggregate information.

3. How We Share Your Information

A. Vendors

We share information with service providers supporting authentication, payments, hosting, analytics, advertising, customer support, and security.

B. DofuSports Affiliates

Shared for operational, administrative, and internal business purposes.

C. Measurement Companies

Analytics partners such as Nielsen receive certain device and viewing information.

D. Partners and Content Providers

Sports leagues, venues, content partners, and co-branded service providers may receive relevant information.

E. Advertisers and Ad Networks

We share certain identifiers, device details, and browsing behaviors for targeted advertising.

F. Third Parties for Their Own Use

Where permitted by law, certain information may be sold or made available for third-party use.

G. Legal and Safety

We may disclose information to comply with legal requirements, enforce terms, prevent fraud, and protect DofuSports and users.

H. Business Transfers

Information may be included in asset transfers related to mergers or acquisitions.

I. Other Users

Content you post may be visible to other users.

J. With Your Consent

We share information when you instruct us to do so.

4. Cookies and Similar Technologies

We use cookies, pixels, and similar tools for essential functions, preferences, analytics, and advertising. You can control cookies in your browser, though some features may not work properly without them.

5. Online Analytics and Advertising

We use analytics tools (e.g., Google Analytics) and advertising technologies to deliver relevant ads. Opt-out tools include industry pages such as:

• Network Advertising Initiative
• Digital Advertising Alliance
• Your Online Choices
• Google Ads Settings

6. How We Protect Your Information

We use security measures to protect your information, but no system is completely secure. You are responsible for safeguarding your login information.

7. Retention

Your information is retained only as long as necessary for our business purposes or as required by law.

8. Third-Party Links and Features

Third-party sites and integrations have their own privacy policies. We are not responsible for their practices.

9. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or limit use of your information, and to opt out of marketing or targeted advertising.

To submit a privacy request, email privacy@crackstreams2.us with “Personal Data Request” in the subject line.

10. California Privacy Information

California residents have additional rights under the CCPA, including access, correction, deletion, and opting out of the sale or sharing of personal information.

See the “Your Privacy Choices” page to exercise opt-out rights.

11. Users Outside the United States

DofuSports acts as a data controller for EEA/UK/Swiss users. Personal data may be transferred to the U.S. under appropriate safeguards and processed under lawful bases including consent, contract, legitimate interests, and legal obligations.

12. Children

We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided such information.

13. Changes to This Policy

We may update this Policy from time to time. The latest version will always be available through the Services. Material changes will be communicated as required by law.

14. Contact Us

For questions or concerns:

Email: privacy@crackstreams2.us
Mail:
DofuSports
1290 Avenue of the Americas
New York, NY 10104
Attention: General Counsel